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ibisPaint
Jan 10, 2024
On withdrawal of the feature using image generation AI (AI Example feature)

Thank you for your continued use of ibisPaint.

We announce about the "AI Example feature" in ibisPaint ver. 11.2.0 (App Store version, Google Play version and Microsoft Store version) released on January 9, 2024.

We have been developing and have released this feature in order to provide users with a new drawing experience. However, we have decided to withdraw this feature due to the strong response we have received from users about the feature.

At this time, we have already stopped providing this function (when you try to use this function on the application, it will display that it is under maintenance).
The user interface that was added to the app to launch this function will be removed in a future update of the app.

This feature was only available to users who purchased a Prime Membership (or Pro Add-on for the Windows version).
If you have purchased a Prime Membership or Pro Add-on to use this feature, please cancel your Prime Membership trial or request a refund at the application app store you are using (App Store, Google Play or Microsoft Store).

1. Cancel a Prime Membership trial
If you have purchased a Prime Membership to use this feature and are currently in the free trial, please follow the instructions below to cancel your subscription before you are actually billed.

- In case of App Store (iOS/iPadOS version):
Please refer to the following page.
https://support.apple.com/en-us/HT202039

- In case of Google Play (Android version):
Please refer to the following page.
https://support.google.com/googleplay/answer/7018481?hl=en

2. Request a refund
If you have purchased a Prime Membership or Pro Add-on to use this feature and have already been billed for the fee, please request a refund at the each application store.

- In case of App Store (iOS/iPadOS version):
You can request a refund from the following page.
http://reportaproblem.apple.com/

- In case of Google Play (Android version):
Please follow the "Option 1: Request a refund on the Google Play website" described in the following page.
https://support.google.com/googleplay/answer/2479637?hl=en

- In case of Microsoft Store (Windows version):
Please follow the instruction described in the following page.
https://support.microsoft.com/account-billing/81629012-aa4f-f48b-2394-8596f415072b

If you have any questions regarding the refund procedure, please contact us via our contact form.

We sincerely apologize for not being able to add features that meet the expectations of yours.
We look forward to your continued patronage of our services.